Service Level Management
NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).
|License: Freeware||Size: 399.36 KB||Download (19): NSLA : Network SLA Download|
Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.
|License: Freeware||Size: 10.24 KB||Download (16): NagioSLA Download|
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...
Platforms: Windows, *nix
|License: Freeware||Size: 31.31 MB||Download (596): ManageEngine SupportCenter Plus Download|
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...
|License: Freeware||Size: 22.54 MB||Download (29): Personal HelpDesk for Outlook Download|
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...
|License: Freeware||Size: 53.82 MB||Download (32): Team HelpDesk for Outlook Download|
Hello! Destination Management is a full-service destination management company serving meeting planners in many of the countrys most popular destinations, including Arizona, Florida, Las Vegas and Washington, D.C. Our services include transportation, off-site special events, on-site themed...
|License: Freeware||Size: 147 MB||Download (7): Hello! Destination Management Download|
ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.
|License: Freeware||Size: 5.27 MB||Download (185): ServersCheck STANDARD Edition Download|
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive...
|License: Freeware||Size: 263.67 KB||Download (762): ErlangXLS Download|
Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...
|License: Freeware||Size: 512 KB||Download (94): System Garden Habitat Download|
Designed to empower department level management of staff vacations, Vacation Planner manages vacation time and other staff time usage such as sick leave.
It also provides statistics and a yearly overview of the staff's vacation plans. The smallest time unit is not necessarily half a day but may...
|License: Freeware||Download (59): Vacation Planner Download|
Kwok Information Server is an open source IT management system, providing IT asset tracking (hardware inventory and software license), issue tracking (helpdesk), service contract management, vendor contact management, and knowledge base.
Platforms: Windows, Mac, Linux
|License: Freeware||Size: 90.03 MB||Download (29): Kwok Information Server Download|
The QUAM project defines enhancements to Object Middleware (in particular CORBA) to provide Quality of Service (QoS) management and control to application objects.
Platforms: Windows, Mac, BSD, Linux
|License: Freeware||Size: 449.14 KB||Download (30): QUality Aware Middleware Download|
SmoothOperator is a service ticket management system written in PHP that is geared more towards network consulting companys with multiple techs. It allows for both priority leveling jobs, job day scheduling, and on call paging.
Platforms: Windows, Mac, *nix, PHP, BSD Solaris
|License: Freeware||Download (34): SmoothOperator Download|
CEO India is a monthly lifestyle magazine, capturing life, views and philosophies of the CEOs and top-level management professionals, who are some of the finest in our country. Besides in-depth interviews with the CEOs and senior professionals, CEO India has sections on health, an investment...
|License: Freeware||Size: 6.6 MB||Download (7): CEO India Download|
Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email...
|License: Freeware||Size: 9.49 MB||Download (32): Polar Help Desk Free Download|
KCS Restaurant™ - Bar & Restaurant POS software offers a complete restaurant management system with POS, inventory, order, kitchen, tables that can be adapted to meet unique restaurant business requirements for Fine Dining Restaurants, Bars & Lounges, Discos & Nightclubs, Food Courts, Take...
|License: Freeware||Size: 141 MB||Download (46): Smart Restaurant Enterprise Download|
Level 3 Certificate in Customer Service. City & Guilds, the UKs leading vocational education organisation has developed SmartCards to help support City & Guilds qualifications in Customer Service. SmartCards is a fun and engaging tool for City & Guilds Customer Service learners, enabling you...
|License: Freeware||Size: 8.7 MB||Download (8): SmartCards: Customer Service Level 3 Download|
Level 2 Certificate in Customer Service. City & Guilds, the UKs leading vocational education organisation has developed SmartCards to help support City & Guilds qualifications in Customer Service. SmartCards is a fun and engaging tool for City & Guilds Customer Service learners, enabling you...
|License: Freeware||Size: 8 MB||Download (8): SmartCards: Customer Service Level 2 Download|
Advanced Time Reports Personal Edition is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by professionals and project-oriented businesses worldwide to perform essential...
|License: Freeware||Size: 6.67 MB||Download (567): Advanced Time Reports Personal Download|
Freeware traffic shaping and bandwidth management for Windows 2000, XP and 2003 Server. Features include unbreakable speed limiting, TCP ack prioritization, traffic monitoring and port filtering.
Layer 3 bandwidth manager
TCP/IP stream limiting and prioritization
|License: Freeware||Size: 2.33 MB||Download (6700): Bandwidth Controller Personal Download|